Connect with an expert and collaborate with other technicians to guide with uninterrupted assistance during tasks from anywhere, on-demand. Receive task-level guidance through chat, voice, video and AR annotation. Never feel stranded during a maintenance task.
More than just call, chat, fileshare and video, our AR-enabled remote support sessions give technicians high fidelity visual assistance and guidance through 3D mesh annotations on the real physical asset, eliminating the biggest problem – miscommunication.
Connected workers are empowered with all necessary data and instructions in technicians’ hands in real-time. Field workers can collaborate with other technicians and remote experts for support using chat, calls, file sharing, screenshots and AR annotations.
Critical information is saved for future reference and service reporting. Technicians can easily receive support documentation files but also create service reports with photos of the work they have performed or information they have gathered. All chat and associated documents generated during the call are exported and saved into the task for later review.
Remote Support Digital Field Service Solution saves manufacturers time and money by enabling service experts to provide service for equipment in real time for the field’s real time needs. As an industrial-grade solution, Tech Companion’s Remote Support offers access to technical expertise in real-time with no geographical constraints, reduced travel time and costs, and new value streams in service. Technicians comprehend and execute the instructions faster increasing first-time-fix-rate.
Cloud or OnPremise solutions available. We have a wealth of experience deploying on prem to meet stringent security requirements
Remote support not only provides technicians the support at the time and place of need for troubleshooting but allows for cross-collaboration on acceptance testings and overhaul training.
AR- enabled remote support allows technicians to easily visualize contextual information. Live annotation allows experts to show tools, turn motions, point, circle etc to show maintenance actions.
Accessed easily within Tech Companion, the Remote Support module is integrated and connected within your operations
Reduced need for travel and site visits, technicians increase knowledge and diagnose faster, reach resolution and decrease downtime
White-label remote support as a digital service to your end users, increasing their satisfaction and support.